A Focused Team
is a unified and high-performing team that lives and breathes its customers’ problems and opportunities.
Make your customer the focus of every conversation and decision.
Learn what makes your customer successful.
Align your idea of progress with your customer’s success.
Share what you learn and know about your customer widely.
Your decision quality depends on your shared understanding.
Maintain a growth mindset
Sustain your shared medal models
Publish your trade-off decisions
Your vision will get closer and closer.
Work together toward the same goal and see it come true
Pivot together when necessary